Agent 365 CRM
Updated AI auto-responses: 8pm to 8am quiet hours
July 31, 2026
What's New
- AI auto-responses now hold overnight activity until 8am in the contact's hours.
How it works
- 30-minute timeout messages (sent when a contact starts a conversation but stops) wait until 8am instead of going out overnight.
- If there is high intent based on responses received between 8pm and 8am, a call to you and then the contact no longer happens until 8am the next morning.