Agent 365 CRM
Call Counter
June 16, 2025
Summary
Changes are for: All Calls Inbound and Outbound from CRM or Lead Connector; Manually Change Inbound or Outbound to Track Total Calls.
What's New
- Contact Folder Call Counter Now Operable. All calls Inbound and Outbound will now be tracked if made from either the CRM or Lead Connector app.
- Manually Track Calls by updating the Call Counter (Total Calls will Auto-update).
Update Added
- Leads now move through call stages based on how many calls were made outbound.